Case Study: St. Charles Hotel (Hudson, NY)
Brand Transformation • Revenue Optimization • AI-Driven Operations
Overview
St. Charles Hotel is a boutique property located in the heart of Hudson, NY. When One Hotel Group began working with the hotel, the property had strong local appeal but lacked modern systems, data-driven pricing, and a cohesive digital strategy.
We deployed onehotel360 and delivered targeted consulting to create a streamlined, intelligent operation.
Key Challenges
- Fragmented systems for bookings, channels, CRM, and operations
- Limited dynamic pricing and low direct booking share
- Manual, slow front-desk and housekeeping coordination
- Weak digital presence and inconsistent branding
What We Delivered
- onehotel360 Implementation
Unified bookings, channels, CRM, and analytics into one intelligent platform.
- Revenue & Distribution Optimization
Introduced dynamic pricing, strengthened channel mix, and improved direct booking flow.
- Operational Improvements
Streamlined front-desk processes, improved room-turnover efficiency, and enabled real-time operational visibility.
- Brand & Digital Upgrade
Refreshed positioning and strengthened online visibility to attract more direct traffic.
Results (Within 6–12 Months)
- Increase in Direct Bookings
- Improved RevPAR & ADR through dynamic pricing
- Faster Front Desk & Housekeeping Efficiency
- Better Guest Satisfaction & Review Scores
- Stronger online presence and brand visibility
Client Feedback
“One Hotel Group helped us modernize our hotel and gave us clarity we never had before. The improvements in bookings and operations were visible quickly.”
— General Manager, St. Charles Hotel
Why This Project Matters
This project showcases how a boutique hotel can achieve measurable growth by combining AI intelligence (onehotel360) with expert human consulting—the core advantage of One Hotel Group.
